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What if Things Go Wrong?

If you need the assistance of your home government at any time, to report a lost passport or to report a serious crime, please use the following contact details.

Ambassade de France, Port Vila +678 28700
Australian High Commission, Port Vila +678 22777
Chinese Embassy, Port Vila +678 23598
EU, Delegation of EC to Vanuatu, Port Vila +678 22501
New Zealand High Commission +678 22933
Alliance Francaise, Port Vila +678 22847

They will then be able to direct you to their offices for further assistance.
On Efate, Police and Fire Station details are as follows:

Local Police Service +678 22222
Local Fire Service +678 22333

There are several good pharmacies located along Lini Highway through Port Vila, and also in Luganville. You don’t need a script to purchase antibiotics in Vanuatu, and the chemists are all friendly and willing to assist if they can. The pharmacy located near the library in Port Vila is run by an Australian Pharmacist and his staff all have excellent English. There is another chemist located at the other end of Port Vila, near the Waterfront Bar, that also has an excellent range of products. The Pharmacists are French, but speak fluent English.

In the unlikely event that you needed to be airlifted back to Port Vila or further afield to New Zealand or Australia, local company Promedical are equipped to handle this. Port Vila and Luganville both have hospitals for emergencies or assessment. There are also smaller hospitals, which are more like rural clinics, on most of the outer islands. While their facilities are basic, they are a source of antibiotics and first aid in case of an emergency.

We have had stitches, infections, two as yet unidentified tropical bugs, a broken rib, and a range of childhood woes treated very effectively here, so there is no need to worry unduly.

Dr Jean King and his team come highly recommended. They have a 24 hour phone number, so after hours can meet you at the clinic if something can’t wait until morning. His clinic is located opposite the Waterfront Bar and Grill in Port Vila, just up the hill from the casino, on the top side of Lini Highway. It is above the local medical centre. You access his surgery from the rear of the building.

For any major operations or setting a complicated broken bone, it can be best to return home, after getting assessed locally first of course. This is where a good quality travel insurance policy comes in. Some credit cards also offer insurance, but please read the fine print to ensure your policy covers your personal needs entirely.

House Calls – After Hours Medical Assistance

Dr Carine Morel-Boyce is a lovely French doctor who speaks excellent English too. Her particular focus is family medicine (new borns, babies and small children, after birth care, general medicine and chronic diseases) as well as tropical diseases and “small” emergencies such as wound management, stitches, joint sprains, setting casts and infection care.She is also the medical doctor referrent for the French Embassy.

You can call +678 22255 or +678 22254 from 8am to 5 pm from Monday to Friday if you would like an appointment.For after hours requests, you can call on +678 777 4111 or call Promedical on 115 (they have her personal mobile) and she will be happy to help if she is available.

She can also do House calls on request. Dr Carine’s standard fee is 5,500 vatu (around $65AUD) for a standard consultation without any duration limit. Her after hours consultation is 15,000 vatu (around $180AUD) and 20,000 vatu (around $240AUD) for a night-time call out.

Emergency Contact Details

Dr King (Speaks English and French) +678 22219
Promedical (including private ambulance and paramedic) +678 25566
Emergency All Areas (Toll Free Number) +678 112 or 115
Port Vila Central Hospital (Efate) +678 22100
Vanuatu Private Hospital (Efate) +678 22254
Lenakel Hospital (Tanna) +678 88659
Northern District Hospital (Santo) +678 36345
Lolowai Hospital (Ambae) +678 38302
Norsup Hospital    (Malekula) +678 48410
Dr Carine Morel-Boyce (Vila Private Hospital) +678 22255


Other Medical Professionals

There are excellent dentists in Port Vila. South Pacific Smiles operate just south of Port Vila in a beauitful lagoon side surgery. To contact them, please refer to their web page.  Novo Dental is Vanuatu’s newest dental surgery and also come highly recommended. They are located on the southern end of town, just past The Grand Casino. Their contact details can be found here. Don’t forget to keep your receipts, your medical bills may be claimable on your travel insurance, always a bonus!
There is also a very highly qualified chiropractor / osteopath / physiotherapist in Port Vila, Gerard Sariani. Originally from France, but living in Port Vila now for well over 20 years, he is the ‘go to’ man if you have bounced too much in a local bus or swung too quickly on the Zipline. His office is located on Lini Highway, the main street in Port Vila, neat the Bred Bank. His contact number for appointments is +678 26777. Gerard speaks excellent English as well as his native French and is a pleasure to deal with.

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